TESTIMONIALS

'Promptness in being dealt with.' (Lucy Platt)

'Made welcome and treated as a friend. Always invited to have a hot drink while waiting. What could the retailer have done to improve your experience? Not very much. ' (Miss Toon)

'Polite, helpful and honest staff who did all they could to guide me through my choice.' (Hilary Hodge)

'Friendly staff.' (Mr P Gretton)

'What was particularly good about the experience? Everything. ' (Anthony Gibbons)

'What was particularly good about the experience? Honest and straightforward. Immediately gave their best price on "take it or leave it" basis. ' (Duncan Bramley)

'What was particularly good about the experience? Dealing with same salesperson from viewing, to testing, to delivery. Easy parking on site. ' (Alan Boden)

'Treated me with respect and kindness' (Patricia Scattergood)

'Nice friendly, helpful staff and the hot chocolate is fantastic. A pleasure to go there.' (Paul Buxton)

'Quick and efficient service.' (John Shipley)

'Friendly staff, clean premises and car ready on time.' (Ian Cole)

'Salesman's friendliness.' (Sylvia Sawyer)

'Easy to book, paperwork ready on arrival, comfortable to wait in. Work completed speedily, questions answered.' (Mrs Morris)

'Friendly staff.' (Mr McQuin)

'Personal service. The engineer listened to me and assessed my needs. He communicated by phone with the results. He knew me the second time I went in.' (Pauline Jordan)

'Known, good friendly personnel.' (Jonathan Davies)

'Pleasant, quick and speedy service.' (Ian James Harrison)

'Genuine friendliness.' (Mrs Rushton)

'Kept in contact on regular basis regarding delivery. Ensured vehicle ready in time for our holiday.' (Keith Davies)

'Courteous and efficient.' (Charles Dishman)

'In your opinion, why did you have to go back to this Retailer again? Because of their inefficiency and experience. ' (Robert Froud)

'Good environment, well organised, efficient service and the coffee is not bad.' (Leona Broomhead)

'What was particularly good about the experience? Their overall attitude. ' (Mr Barry Greenaway)

'Very friendly service' (Mr Robert Ellis)

'Done quickly, provided courtesy car.' (Mrs Thompson)

'Polite, timely and efficient.' (Mr John Ottaway)

'David one and two are always very polite.' (Marianne Cartwright)

'I was dealt with professionally.' (Mr John Turton)

'Remembered to phone when service was complete as they said they would.' (Mr Rae Gladwin)

'Quick and efficient.' (Chris Thurstance)

'Very helpful, courteous and knowledgeable staff. Nothing was too much bother.' (Lynn Rockingham)

'Very friendly staff. Beautiful showroom.' (Mr Matthew Wales)

'Everyone was polite and knowledgeable and informative. We bought our previous Skoda from Rainworth and looked to them for a new model. We obviously compared prices etc with other Skoda franchises but once again found Rainworth to be the best.' (Mr David Lilley)

'The emphatic way they handled my cars repair and how they produced a complimentary car to use whilst mine was in for repair, even though they had booked out all of their fleet.' (Jennifer Charma Fox)

'Friendly, courteous, efficient, very helpful, understanding, no hassle, no stress, no pressure.' (Lorraine Major)

'The work was carried out to my satisfaction and the staff were helpful and informative. I am pleased that my car is collected and returned.' (Mr Frank Seager)

'Friendly, respectful and very helpful staff. Efficient servicing. Faultless.' (Mrs Priestman)

'Friendly, helpful and efficient.' (Graham Heath)

'I was delighted.' (Lenna Purseglove)

''Didn't enjoy buying my Yeti from the Local Dealer in derby and was determined not to go back there. Rainworth had been very kind a few months when I stupidly let the coolant ran down so thought I would try them for the service and I was very happy with it.' ' (Beatrice Lance)

'Just a quick note to thank you for your help over the last few weeks – I was impressed by the service you offered – a stark contrast to the local Skoda Dealer were I live.' (Simon Morgan)

'Communication, speed and helpfulness of the service staff.' (David Ferry)

'The staff were courteous, helpful and nothing was too much trouble. I felt valued as a customer.' (George Swindells)

'Efficient, friendly staff.' (Mr Parker)

'I was informed well in advance of part to be obtained, no surprises. Ability to keep loan vehicle until mine was sorted. Valeted and cleaned the car ready for return, a nice touch given the overall cost of the service.' (Charles Orme)

'The expertise and friendliness of the staff.' (Frank Gibson)

'I am delighted with the Roomster - all the design features , as well as the new TSI engine, that led me to choose Skoda, exceed my expectations ! ' (Jan Moles)

'Not a lot, they are a very easy company to deal with.' (David Slaughter)

'The professional way l was greeted by the manager. The explanation on completion to say what had been done to the car.' (Mr Watkins)

'The people in the showroom are very nice and there was free coffee.' (Garry Wilson)

'Efficient helpful service from friendly staff.' (Mr Grace)

'Very pleasant staff and comfortable waiting area with drinks facilities, TV and toilets.' (Sheila Burch)

'Face to face friendly contact.' (Julian Kinsey)

'The quality of the workshop staff.' (Mr Brian Ward)

'Friendliness and willingness to go that little bit further.' (Mr Anthony Gribbon)

'Friendly and efficient.' (Mr Nussey)

'Friendliness and willingness to go that little bit further.' (Anthony Gribbon)

'Friendly. Always ready to help. No pressure.' (David Caufield)

'Didn't enjoy buying my Yeti from the Clock Garage in derby and was determined not to go back there. Rainworth had been very kind a few months when I stupidly let the coolant ran down so thought I would try them for the service and I was very happy with it.' (Beatrice Lance)

'Superb, every step of the way. I won't buy a car from anywhere else! ' (Steve Jordan)

'I had a small problem with my car and even though they were very busy they repaired it the same day because I needed my car to get to work later that day. ' (Mr Peter Bowler )

'Rainworth Skoda fitted my car in for a service Saturday morning while I waited. I was most impressed with their customer care as there was unlimited hot drinks available. The car was serviced on time and we were waiting in a very nice and clean environment. ' (Mr March )

'Was lent a car even though I'd not booked one. Comfy private waiting area. ' (Trevor Atkinson )

'Friendly atmosphere makes customer feel welcome. ' (Mr G Kirk)

'Staff are welcoming friendly helpful. If waiting the facilities are very pleasant. Service in terms of customer care has been excellent. ' (Ms Julie Harper)

'Good service kept me up to date on the progress of my new car.' (Mr Antony Gibbons)

'Because of the delivery delay they provided a courtesy car for me for over three months - what other car company does that? also they provided all information when requested and for the test drive let me take the car out on my own so I could thoroughly test it without being under pressure.' (Mr Adrian Forsell)